Contact
One address for every question.
Support is by email only; we don’t have a phone line or a chat window. Questions about plans come to the same address.
What to put in the email
Each link below opens your mail app with the subject filled in.
Something in the app isn’t working
Say what you were doing, copy the exact message you saw, and roughly when it happened. A screenshot helps.
Write about thisPlans and limits
Tell us roughly how many people, businesses, warehouses and items you expect. Account owners and admins can also send a request from Settings → Plan & usage.
Write about thisYour data
Exports beyond what the app offers, corrections or deletion. Please write from the email address on the account.
Write about thisA security issue
Send the details and how to reproduce it. Please don’t access or test against other customers’ data.
Write about thisYou may not need to wait for us
Sign-in problems, plan-limit messages and read-only accounts are explained in the help centre.
- Can’t sign in
- Troubleshooting
- New to the app
- Getting started
- Is it down?
- Service status