Troubleshooting

I can’t sign in

• Check the email address and password. After 10 failed attempts sign-in is paused for 15 minutes.
• Use Forgot password to get a reset link by email.
• If you never confirmed your email, look for the confirmation message and use Resend link in the app.

A menu item is missing

Either the module is switched off for this business (Settings → Modules) or your role doesn’t include that permission. Ask your account owner or admin.

“Your plan allows up to …”

You have reached a plan limit for users, businesses, warehouses or items. Remove something you no longer need, or ask the owner or an admin to request a change in Settings → Plan & usage.

The account is read-only

The plan has lapsed and the 7-day grace period is over. Your data is still there and can be exported; the owner or an admin can request a plan from Settings → Plan & usage, or email us.

A sale is refused for insufficient stock

Negative stock is off for that warehouse. Check the item’s Available quantity — stock in quarantine, damaged, inspection or repair locations and stock reserved for confirmed orders can’t be sold.

The camera scanner doesn’t start

Allow camera access when the browser asks, and make sure you are on the secure (https) site. USB and Bluetooth barcode scanners work anywhere you can type.

Labels or receipts print at the wrong size

Printing uses your browser’s print dialog. Set the paper size and turn off margins and headers/footers there. Label output has not been tested on every label printer.