Account, plans and data
Several businesses under one account, plan limits and how to change them, what happens if a plan lapses, and who can see your data.
Company and businesses
When you sign up you create a company. A company can hold several businesses, each with its own template, catalogue, stock and settings; switch between them from the top of the sidebar. Team members belong to the company and can be given access to all businesses or only some.
Plan limits
Every account has a plan that sets how many users, businesses, warehouses and items it can have, and which modules and features are included. Settings → Plan & usage shows the current plan, what you are using against each limit, and what is included. Limits are checked by the server, so reaching one shows a message rather than failing silently.
Changing your plan
- The owner or an admin opens Settings → Plan & usage.
- Under Change plan, choose the plan you need, add a note if it helps, and send the request. It shows as pending on the same page, and you can withdraw it.
- There is no online checkout. Our team contacts you to confirm the plan and billing before anything changes.
If a plan lapses
After it expires there is a 7-day grace period with full access. After that the account becomes read-only: you can still view everything and export it, and the owner or an admin can still request a plan, but nothing can be changed until a plan is active again. Your data is not deleted.
Who can see your data
Only people you invite, within the permissions their role gives them. Each business’s data is kept separate on the server. A small number of our platform administrators can access data for support, security and operations, as the Privacy Policy describes.
API and webhooks
Where the account includes API access, create API keys and signed webhooks under Settings → Integrations.
Still stuck? Email support@datadoodlestech.com with what you were doing, the exact message you saw and when it happened.